FREE SHIPPING PROGRAM
“Free shipping” applies to truck and Jeep bumpers; truck steps and Jeep sliders; and Jeep fender systems purchased August 1-31, 2021. Any purchase made outside of those dates does not qualify for this offer. By offering “free shipping” Bodyguard covers up to $200 of freight costs, and in most cases will result in completely free freight at checkout.
All rates are based on the destination address entered by the customer during online checkout, and qualifies both business-to-business or residential freight shipments. The amount displayed at checkout is the remainder of the freight due, after discount has been applied. For example: If shipping charges are $225 the cart will automatically discount $200 and show your remaining freight balance due at $25.
The customer must checkout online to receive our free shipping offer—not valid by phone or email. Once an order is placed, the shipping address cannot be changed or modified in our system.
Still have questions or having trouble online? Give us a shout, we’d be glad to assist.
Please know that our company takes great pride and care with our packaging and all items leave our facility in perfect condition. Very rarely does freight damage occur, but as a buyer you should be aware of standard freight industry practices for your protection. We recognize other parties, including co-workers or front desk receptionists, might sign for your shipment so please make them aware of these policies as well.
All products leaving our dock are packaged for protection and shipped on custom made, over-sized pallets. Packaging includes multiple layers of stretch wrap, cardboard, foam wrapping, foam absorber pads, and outer cardboard wrapping. Due to the size and weight of most items we almost always ship via 18-wheeler. We use several top-rated national freight carriers, and typically try to arrange the lowest priced freight available, passing our volume discount on to you to save you money. Please note we do not offer 3rd party freight billing, we do not ship anything Collect on Delivery, and we do not ‘up-charge’ freight to our customers.
If you provided an email address at the time of order you will receive a Shipment Notification email once your order leaves our dock. This email contains important information such as carrier, tracking number, terminal phone number, and delivery/due date. Please refer to the carrier’s website for tracking or transit information—we would be glad to help you with tracking, but like you, we too will only know as much as the carrier website shows us. If you need specific information regarding delivery date or time, we suggest calling the carrier direct, but of course we are always here to help if you need us.
DELIVERY & INSPECTION
We do not recommend blindly signing for a shipment without first inspecting it. As a Buyer and Consignee of the shipment, you have every right to a full inspection with the driver present. Please take 5-10 minutes to inspect the shipment with the driver still present—do not let the driver leave until you have proper documentation!
- Before signing a receipt, please make sure the driver has completed ALL boxes regarding condition of shipment upon arrival. (I.e.: “damaged” or “good” should be checked by the driver BEFORE you sign for the item.)
- If you, or anyone else, signs for this shipment in “good” condition you are releasing the freight carrier from all liability and any damages become your responsibility.
If freight damage occurs—no matter how minor—you should notate damage on the delivery receipt for the driver and determine if you want to keep the item.
All damage must be reported through Bodyguard's Freight Claim Form (below) within 5 calendar days of delivery date. We will make every effort to assist in the claims process, but we can ONLY file a freight claim with the carrier if you inspect and note damage on the delivery receipt at the time of delivery.
If you sign for the item in 'good condition' and fail to notate damage on the delivery receipt, the shipment becomes your responsibility and we cannot assist with the claims process. In the event a damage claim is filed, we will need proof of damage notated on the delivery receipt and digital pictures of the damaged product and packaging. Also, you should retain original packaging materials in the event the carrier requires an inspection, and do NOT proceed with any repairs until we have approval from the carrier.
If extreme damage occurs by the carrier, tell the driver you would like to refuse the shipment and it will be returned to Bodyguard for repair or replacement.
The customer is responsible for all special services such as: lift gate, inside delivery, residential delivery, farm delivery, call before delivery, storage fees, change of shipping location, etc.
Transit times are not guaranteed unless you specify and pay for “Guaranteed” service when you order. Of course we want your item to arrive as quick as possible, but please understand Bodyguard has no control over weather and delays in transit; please consult freight carrier about delays in transit and transit times.
For questions about our freight policy please contact us by email: email@example.com
Last updated July 31, 2021