Please know that our company takes great pride and care with our packaging and all items leave our facility in perfect condition. Very rarely does freight damage occur, but as a buyer you should be aware of standard freight industry practices for your protection. We recognize other parties, including co-workers or front desk receptionists, might sign for your shipment so please make them aware of these policies as well:
All products leaving our dock are packaged for protection and shipped on custom made, oversized pallets. Packaging includes multiple layers of stretch wrap, cardboard, foam wrapping, foam absorber pads, and outer cardboard wrapping. Due to the size and weight of most items we almost always ship via 18-wheeler. We use several top-rated national freight carriers, and typically try to arrange the lowest priced freight available, passing our volume discount on to you to save you money. Please note we do not offer 3rd party freight billing, we do not ship anything Collect on Delivery, and we do not ‘upcharge’ freight to our customers.
If you provided an email address at the time of order you will receive a Shipment Notification email once your order leaves our dock. This email contains important information such as carrier, tracking number, terminal phone number, and delivery/due date. Please refer to the carrier’s website for tracking or transit information—we would be glad to help you with tracking, but like you, we too will only know as much as the carrier website shows us. If you need specific information regarding delivery date or time, we suggest calling the carrier direct, but of course we are always here to help if you need us.
DELIVERY & INSPECTION
We do not recommend blindly signing for a shipment without first inspecting it. As a Buyer and Consignee of the shipment, you have every right to a full inspection with the driver present. Please take 5-10 minutes to inspect the shipment with the driver still present—do not let the driver leave until you have proper documentation!
- Before signing a receipt, please make sure the driver has completed ALL boxes regarding condition of shipment upon arrival. (I.e.: “damaged” or “good” should be checked by the driver BEFORE you sign for the item.)
- If you, or anyone else, signs for this shipment in “good” condition you are releasing the freight carrier from all liability and any damages become your responsibility.
If freight damage occurs—no matter how minor—you should notate damage on the delivery receipt for the driver and determine if you want to keep the item. We will make every effort to correct freight damages, but we can only file a freight claim with the carrier if you inspect and note damage on the delivery receipt at the time of delivery. In the event a damage claim is filed, we will need proof of damage notated on the delivery receipt and digital pictures of the damaged product and packaging. Also, you should retain original packaging materials in the event the carrier requires an inspection, and do not proceed with any repairs until we have approval from the carrier.
If extreme damage occurs by the carrier, tell the driver you would like to refuse the shipment and it will be returned to BODYGUARD® for repair or replacement.
If any special services such as, but not limited to: lift gate, inside delivery, residential delivery, farm delivery, call before delivery, storage fees, change of shipping location, or appointment required) are needed at time of delivery but not pre-arranged at time of order, any associated charges billed by the freight company are the consignee’s (your) financial obligation.
Transit times are not guaranteed unless you specify and pay for “Guaranteed” service when you order. Of course we want your item to arrive as quick as possible, but please understand BODYGUARD® has no control over weather and delays in transit; please consult freight carrier about delays in transit.
For questions about our freight policy please contact us by phone or email. THANK YOU for choosing our products and we look forward to your continued business!