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FAQ

FAQ

CAN I ORDER DIRECTLY FROM BODYGUARD®?

We do sell direct, but we prefer you order through one of our dealers if one is in your area. As a manufacturer we can’t give discounts or breaks to retail customers and we will not "under cut" a dealer on new merchandise. We kindly ask if you are price shopping to please order from the dealer in your area or the dealer who has taken the time to quote you prices and answer your questions about the product. Although we do sell to the retail public, we do not like to cut out our dealers causing them to miss a sell. Thanks for your consideration.

 

HOW DO I PLACE AN ORDER?

We accept orders several ways:

  1. Through our dealers.
  2. Via our website online shopping cart.
  3. By phone or email.

 

DO I PAY SALES TAX?

Unfortunately the Comptroller Gods do enforce sales tax in Texas. So an 8.25% sales tax applies to any orders picked up at our location or shipped to a Texas address. Please note shipping is taxable in the state of Texas. If an item ships out of state the customer is responsible for any applicable taxes in that state. And no, you cannot farm use, sorry, but we do love farmers!

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept cash, check, E-check, wires, Visa, Mastercard, Discover, and American Express. If you are purchasing from one of our dealers, please work directly with them on pricing and payment.  Please note: trading your children or used lawn equipment in is not an acceptable form of payment for us.

 

HOW DO THESE THINGS SHIP?

All products leaving our dock are packaged for protection and shipped on custom made, oversized pallets. Packaging includes multiple layers of stretch wrap, cardboard, foam wrapping, foam absorber pads, and outer cardboard wrapping. Due to the size and weight of most items we almost always ship via 18-wheeler. We use several top-rated national freight carriers, and typically try to arrange the lowest priced freight available, passing our volume discount on to you to save you money. Please note we do not offer 3rd party freight billing, we do not ship anything Collect on Delivery, and we do not ‘upcharge’ freight to our customers. See our full Freight Policy here

 

WHAT ABOUT DAMAGES DURING SHIPPING?

Please see our Freight Policy page regarding damages.

 

HOW LONG IS TURN-AROUND TIME?

Some newer year model items are in-stock and can ship within the week. If production is required typical turnaround time is usually about 3 weeks, depending on the season at time of order. 

 

DO YOU POWDER COAT?

YES!  All items are blasted and go thru a staged cleaning process before powder application. Our powders are a high quality outdoor series with a UV additive to protect from outside conditions and light. Standard colors are Gloss Black and Matte Black Texture, but we also offer a Grey Primer powder coat for those of you brave souls wanting to color match paint at your local body shop. And if you’re super adventurous we’ll send it to you in bare metal and you can have it sprayed in bedliner. We suggest checking with your local body shop or painter if you are planning on an alternative finish other than powder coat. And lastly, no we do not offer colors, please don’t beg us.

 

WHAT IS THE WEIGHT OF A BUMPER?

Weights vary, but typically 210-250 lbs for most front replacements, and 120-130 lbs for most rear replacements. They are tough to protect your truck, but not too heavy on your front end. 

 

CAN I KEEP MY FACTORY HITCH?

YES! Our bumpers have no “drop” so your factory towing package is still accessible. This not only allows you to maintain your factory tow ratings but also makes installation easier. Your install guy will thank you.

 

WHAT HARDWARE DO I NEED TO PURCHASE?

None! We include a pretty little box of mounting hardware/brackets with all purchases.  Most hardware provided is standard grade 8.

 

WHAT ABOUT RETURNS OR ORDER CANCELLATIONS?

We strive for 100% customer satisfaction but we understand things happen and sometimes you change your mind after ordering. A 20% restock fee applies to all items returned and all order modifications and cancellations. Any returned product must be received at BODYGUARD® within 30 business days from the original date of purchase and must be in unused/new condition, ready for re-sale, never installed, and arrive to us in undamaged packaging materials. BODYGUARD® is not responsible for packaging or shipping costs for items returned. All returns shipped by the customer to BODYGUARD® as “Collect on Delivery” will be refused. If the product is damaged when we receive it (ie: scratched powder coat, dented, etc.) the customer is responsible for any/all repair cost. If approved for a cancellation or return, BODYGUARD® will issue a refund within 30 days after return. Custom orders (ie: older model accessories, custom options, etc.) are NOT returnable. We reserve the right to refuse a return on any item, and all sales are final 30 days after invoice date.

 

WHAT SIZE WINCH WILL FIT?

We integrate the winch mount at a lower level than competitors to ensure straight line pulling at the frame level. Our bumpers will accept most winches, up to the Warn 16.5ti. Most planetary winches with a standard 10x4-1/2" bolt pattern will fit, with the EXCEPTION of the following: Warn M8274-50; Warn Power Plant HD & HP; Ramsey RE-8000 & 12,000. If you’re the off-road guy who wants to have the coolest bumper and biggest winch, then please call us and we’ll try and see if the winch you have will fit.  Check out our online winch shopping here

 

DO I KEEP MY FACTORY TOW HOOKS?

Everything comes off the frame when our bumpers are installed, including your factory tow hooks. For this reason, we include two ¾” removable shackles on each front bumper as a standard feature, at no cost to you. Yes, that did say free tow hooks on all front bumpers. 

 

ARE ANY OF YOUR BUMPERS INTER-CHANGEABLE?

Dang, wouldn’t our life be easier if they were! Each bumper is make and model specific and will not interchange. However, some year models are the same, for example, the heavy duty Dodge front bumper spans from 10-15 HD so this particular bumper will interchange for several different year models. See our Application Guide or give us a call if you have specific questions about year models.

 

CAN I USE OFF ROAD LIGHTS?

YES! With the exception of our front bumper Base Series, all of our front bumpers come standard with two light tabs in the center grill which will accommodate most aftermarket lights. Many of our customers also use LED light bars or square LED lights, and yes they look really great on our bumpers.  Check out our Rigid LED lighting here.  

 

DO YOU BUILD YOUR OWN PRODUCTS?

ABSOLUTELY! We engineer, design, and manufacture all of our own products right here in Paris, Texas, where we provide REAL AMERICAN JOBS. That means from raw steel, to cutting, bending, welding, powder coating, and wrapping…it’s all direct from our facility. We take great pride and care in our production to ensure you are getting a high quality product. We are not affiliated with any other manufacturer or bumper company, we are just BODYGUARD®.

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DO I NEED TO MODIFY ANYTHING FOR INSTALL?

NO. We use the latest 3D computer aided design software to engineer our products for excellent fitment and structural integrity. Our products are designed to bolt-on with no modification, drilling, cutting, or welding. However, for some older year model trucks we do require drilling into the lip of the cab, since they don’t have existing mounting holes to attach our steps on the truck.

 

I CHOOSE A BODY LIFT AND NOT SUSPENSION LIFT.  WILL THE BUMPER WORK?

In short, our bumpers don’t accommodate a body lift…they typically only work with a suspension lift.  If you are one of those guys, just give us a call for more info and we’ll see if it’s available for an additional fee. 
 

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